01429 271294

Resources

Useful Information

This Client Charter details West View Advice & Resource Centre’s commitment to its clients.

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This premises leaflet details the services that West View Advice & Resource Centre currently offer.

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Legal

This Privacy Notice describes how and why West View Advice & Resource Centre obtains, stores and processes data which can identify you.

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We are committed to providing you with the best possible service. If you feel that you haven’t received the service you expected, we want you to tell us. This helps us improve our service and ensures that this is less likely to happen again.

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West View Advice & Resource Centre Limited is committed to ensuring people’s individual rights and freedoms are protected and promoted through eliminating neglect, abuse, exploitation, harassment and discrimination.

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In an effort to continually improve our advice service even further, we need to consult with our clients, service users and funders by asking them to take a few moments of their time to reflect on the service/benefit they felt by using this service.

West View Advice & Resource Centre, and our commissioned advice agencies, strive to create an environment where people feel that they are respected, valued and can achieve their potential regardless of; Age, Disability, Gender reassignment, Marriage and Civil Partnerships, Pregnancy or Maternity, Race, Religion or Belief, Sex or Sexual Orientation.

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Client Charter

West View Advice & Resource Centre want to ensure that all clients have a positive experience of using our services. We have a client charter and supporting policies to outline our commitment to you and what we expect in return. 

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Annual Reports

Every year, we produce an Annual Report to highlight our work throughout the year. Please click on the arrow to download our report for 2019-20

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Every year, we produce an Annual Report to highlight our work throughout the year. Please click on the arrow to download our report for 2020-21

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Every year, we produce an Annual Report to highlight our work throughout the year. Please click on the arrow to download our report for 2021-22

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Take advantage of our advice services

The advice centre gives advice on your personal circumstances. We can offer advice related to money, benefits, employment, housing and more.

Contact Us

Opening Hours:
Monday – Thursday,
9am – 4pm
Friday, 9am – 1pm

West View Advice and Resource Centre
The Community Centre
Miers Avenue
Hartlepool
TS24 9JQ

© WVARC 2022 – Company Registration No. 2994776 – Charity No. 1084632

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