Get Involved

Volunteer Application

Our Volunteers are vital in helping us keep our service up and running and meeting the needs of the clients who we support.

You can complete the application below or by clicking the link. 

Volunteer Roles

Volunteer Adviser

Role Overview

As a Volunteer Adviser, you’ll help people understand their rights, explore their options, and take action to improve their situation. Our approach is holistic-looking at the whole person, not just the immediate problem. Whether it’s benefits, debt, housing, employment, or something else, you’ll be there to listen, support, and empower. You don’t need previous experience-we provide free, comprehensive training and ongoing support to help you feel confident and capable in the role.

In return, you’ll gain valuable skills, ongoing training, and the satisfaction of making a real difference in people’s lives. You’ll also be part of a supportive and friendly team committed to helping our community thrive.

Responsibilities

  • Interview clients in a sensitive and non-judgmental way-face-to-face or over the phone
  • Research clients’ rights and options using trusted information sources
  • Provide advice clearly and simply so that clients can make informed decisions
  • Help clients complete forms, draft letters, or contact service providers or creditors
  • Where appropriate, refer clients to specialist services or external agencies
  • Record advice accurately and confidentially using our secure case management system

We are looking for someone who:

  • Is a good listener and enjoys helping people
  • Can communicate clearly and explain information in a simple way
  • Has a non-judgmental attitude and respects confidentiality
  • Is comfortable using a computer (basic IT skills required)
  • Can commit to regular volunteering and is willing to undertake training

Volunteer Receptionist

Role Overview

As a Volunteer Adviser, you’ll help people understand their rights, explore their options, and take action to improve their situation. Our approach is holistic-looking at the whole person, not just the immediate problem. Whether it’s benefits, debt, housing, employment, or something else, you’ll be there to listen, support, and empower. You don’t need previous experience-we provide free, comprehensive training and ongoing support to help you feel confident and capable in the role.

In return, you’ll gain valuable skills, ongoing training, and the satisfaction of making a real difference in people’s lives. You’ll also be part of a supportive and friendly team committed to helping our community thrive.

Responsibilities

  • Greet clients and visitors in a friendly and professional manner
  • Help clients understand what to expect from their visit and how long they may have to wait
  • Signpost clients to self-help materials, leaflets, or online resources
  • Explain the services available in a clear and helpful way
  • Keep an eye on the waiting area, monitoring client numbers and updating staff when needed
  • Help ensure the reception area is tidy, welcoming, and stocked with relevant materials

We are looking for someone who:

  • Has a warm and approachable manner when speaking to people
  • Is reliable and able to work as part of a team
  • Understands the importance of confidentiality and treats people with respect
  • Is calm under pressure and able to offer reassurance in a busy setting
  • Enjoys working with people from a wide range of backgrounds

Please note: You don’t need any specific qualifications or experience

Interested in volunteering?

If you are interested in any of the above roles and are able to offer a minimum of 6 months commitment then we would love to hear from you!

For an informal chat about the roles please call the centre on (01429) 271275 or to apply, please contact Katherine Parker via email for a Volunteer Application Form.

Become a Trustee

If you’re looking for an exciting opportunity to give back to the community and think you have the skills and background that would be a good fit with West View Advice & Resource Centre, then we would love to hear from you!

Our Board of Trustees meets bi-monthly and makes key decisions for the charity, in addition to driving the longer term strategy of the organisation. We are particularly interested in hearing from people from minority groups, those who have used our services in the past, or those with experience of working in the charity sector. See information about our current Trustees here (link to trustees section)

For further information and to arrange an initial informal discussion, please contact Val Evens, Centre Manager, on 01429 271275.

Partner with Us

West View Advice & Resource Centre believes in working together to help us to serve our clients better and we are always keen to explore formal and informal partnerships whether you are another voluntary and community organisation, a public body or a privately funded organisation that wants to support staff or customers through additional support .You can see a list of our current partnerships here.

If you are interested in working with us, please contact Valerie Evens on 01429 271275 or val@wvarc30.org.uk

Let us introduce ourselves

West View Advice and Resource Centre Limited (WVARC) was established in 1983 to provide advice and information to individuals and groups in Hartlepool.

We currently offer a mixture of face to face and telephone appointments and home visits are available for those who are strictly housebound. 

How can we help you?
Contact Us

West View Advice and Resource Centre
The Community Centre
Miers Avenue
Hartlepool
TS24 9JQ

Opening Hours

Monday 9am – 6pm
Tuesday 9.30am – 4.30pm
Wednesday 9am – 8pm
Thursday 9am – 6pm
Friday 9am – 1pm
Saturday & Sunday Closed

Telephone Hours

Monday 9.30am – 4pm
Tuesday 9.30am – 4pm
Wednesday 9.30am – 6pm
Thursday 9.30am – 4pm
Friday 9.30am – 1pm
Saturday & Sunday Closed

© WVARC 2026 – Company Registration No. 2994776 – Charity No. 1084632. Authorised and regulated by the Financial Conduct Authority FRN: 618877

Website Built by In Studio

toggle icon